Terms and Conditions
All questions answered here!
Welcome to Neuskin, where we are committed to providing high-quality aesthetic treatments in a safe, professional, and comfortable environment. By booking an appointment or utilising our services, you agree to the following Terms and Conditions.
Please read carefully.
General information
Services Provided:
Neuskin offers a range of aesthetic treatments including but not limited to facials, and skin treatments. Services may be subject to availability, and we reserve the right to modify or discontinue any services.
Eligibility:
Clients must be at least 18 years old to book an appointment. Certain treatments may have additional age restrictions or health requirements that will be communicated during the consultation.
Appointments and Bookings
Booking an Appointment:
Appointments can be made via our website, phone, or email. A deposit may be required at the time of booking to secure your appointment.
Deposit Requirements:
A deposit of £25 is required to secure your appointment. This deposit will be deducted from the total cost of the service on the day of your treatment. Deposits are non-refundable unless we need to cancel or reschedule your appointment (see Cancellation Policy below).
Appointment Confirmation:
Once you have booked an appointment, you will receive a confirmation email or SMS. Please review the details carefully and notify us immediately of any discrepancies or changes.
Cancellation and Rescheduling Policy
Cancellation by Client:
We understand that life happens, and you may need to cancel or reschedule your appointment. We kindly request that you notify us at least [48 hours] prior to your scheduled appointment to avoid any cancellation fees.
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If you cancel or reschedule less than [48 hours] before your appointment, you will lose your booking fee, and will be charged a further booking fee to secure the next appointment made.
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If you fail to attend your appointment (no-show), you will be charged the full cost of the treatment booked.
Cancellation by Neuskin:
In the unlikely event that we need to cancel or reschedule your appointment, you will be notified as soon as possible. If we cancel, your deposit will be refunded or applied to your rescheduled appointment.
Payment Terms
Payment Methods:
We accept payment via credit card, debit card, cash, or online bank transfer. All payments are due at the time of service unless otherwise agreed upon. Booking fees will be redeemable against the payment made on the day.
Refunds:
Refunds will only be provided in the event of a cancellation by us. All other payments, including deposits, are non-refundable.
Confidentiality
Confidentiality:
We take the privacy of our clients seriously. Any personal or medical information provided will be treated confidentially and in accordance with applicable data protection laws. Your information will not be shared with third parties without your consent, except where required by law.